SQUARE ENIX MEMBERS REWARDS PROGRAM
TERMS AND CONDITIONS
Last updated: February 17, 2015
In order to register for the Square Enix Members Rewards Program (the “Members Rewards Program”) to access and use the Members Rewards Program on the Square Enix Store website (the “Store”), you must agree to the Square Enix Members Regards Program Terms and Conditions as follows:
The Members Rewards Program is a loyalty program integrated in the Square Enix Store (since February 17, 2015) that gives back to our loyal customers for shopping and participating in activities planned throughout the year.
No purchase is necessary to join the Members Rewards Program. Nevertheless, Members must be eligible to create an Account in accordance to the Terms of Sales. Minors must obtain the consent of their parent or legal guardian prior to participation in the Members Rewards Program. The Members Rewards Program is limited to individual membership only, and is limited to one membership account per natural person.
The Members Rewards Program is void where prohibited or restricted by law.
By creating an Account on the Store, Members accept, or the parent or legal guardian of a participating minor accepts to be bound to these Terms & Conditions.
In order to enroll as a member of the Members Rewards Program (the “Member”), you must create an Account on the Store and agree to the policies provided.
Members will be identified by their Account identifier. In order to receive Members Points for Qualifying Actions (as defined below) or to inquire about Account balance, Members may be requested to show suitable identification in order to assist with verification of Account ownership and to assist with the protection and safeguarding of personal information.
ELIGIBILITY TO REWARDS
The Members Rewards Program digital and physical goods content and rewards are available to all Members residing in the following territories: USA, Canada, and Mexico. To properly credit your Account with the Member Points or Member Badges (as defined below), you must be logged in your Account before performing any Qualifying Action.
REWARDS / EARNING POINTS
Members can earn points (the “Members Points”) by making qualifying actions (the “Qualifying Actions”) on the Store such as purchases or any other actions Square Enix determine as eligible. Members Points will not be earned for any monetary redemption, gratuities, or delivery charges paid, for purchases of any Square Enix products outside the offered rewards on the Store. Square Enix in its sole discretion may also award Members Points and other rewards, for specific Members’ statuses or special events. Each Qualifying Action on the Store is attributed a number of Members Points, attributed at the sole discretion of Square Enix.
Members Points will be credited to your Account at the time of the validation of the corresponding Qualifying Action. For purchases, the amount of Members Points earned will be displayed on the Members receipt for the transaction. The Members Points will be credited to the Member’s account only when the transaction is confirmed and validated by Square Enix. Transactions are considered validated when the debit of the total amount is successful. For pre-orders, Members Points will be credited only when the total amount due is successfully debited.
Members are solely responsible for notifying Square Enix of any actual or perceived discrepancies or omissions with regard to the Members Points earned. Adjustments will be made accordingly in Square Enix’s sole discretion.
Square Enix reserves the right to determine the amount of Members Points in any Member's Account based on its internal records related to such Member's Account. The Members Points balance, displayed in Square Enix records, shall be deemed to be the correct balance. In the event of an inconsistency between the amount of Members Points accrued in a Member's Account or receipt and Square Enix’ internal records, Square Enix’ internal records will be prevalent.
Product Registration Cards with unique codes previously found prior to February 17, 2015 are no longer eligible for the Members Rewards Program for the acquisition of Members Points.
BONUS MEMBERS POINTS
Square Enix may run bonus Member Points promotions (the "Bonus Points Promotions") under which Members will be able to earn additional or bonus Members Points (the "Bonus Points") in connection with the Qualifying Actions or in connection with other specially designated, limited time promotions such as specially designated bonus reward shopping days (the "Bonus Reward Days"). During and in connection with such Bonus Point Promotions and Bonus Reward Days, Members will earn bonus points on each Qualifying Action only as specified in the corresponding offer. Bonus Point Promotions and Bonus Reward Days are subject to the terms and conditions of the corresponding offer and may be offered at any time in Square Enix's sole discretion.
MEMBERS POINTS BALANCE TRACKING
Members may access their Members Points balance through their Account, on the Store or by contacting our customer support.
Members may be awarded badges (the “Members Badges”), defined and arbitrarily modifiable by Square Enix. Members Badges may unlock levels of rewards accessible to Members.
Members Points may not be redeemed for any monetary value for any Square Enix product sold on or off the Store. Square Enix Members Rewards Program’s rewards are not for sale and non-transferable. Square Enix does not recognize and cannot be held responsible for any prize listed outside the Store.
Members Points accumulated on different Accounts of different Members MAY NOT be combined or aggregated.
Members Points may be redeemed on a dedicated catalog of prizes and rewards, which will be available on the Store on or around Spring 2015. Members may be required to pay shipping fees and applicable taxes for physical prizes.
REAL MONEY TRADING
Real Money Trading (“RMT”) is the sale of Member Points, Member Badges or Account to obtain real money. RMT activity is strictly prohibited and any Member who is suspected or is known to have participated in RMT will have his/her Account permanently terminated in Square Enix’s sole discretion.
Members Points will expire one year after the last Qualifying Action Members have made to acquire a Members Point.
Members Points will also expire in the following cases:
- Immediately, upon termination of the associated Account, or
- Immediately upon the termination or suspension of the Members Rewards Program, or
SWEEPSTAKES, CONTESTS AND OTHER QUALIFYING EVENTS
Members agree and accept to be bound by these Terms and Conditions by participating in the Store’s qualifying sweepstakes, contests or other promotions (the “Qualifying Events”). These Qualifying Events may have rules or specific terms and conditions, which Members are required to read. By Participating in these Qualifying Events, Members agree and accept to be bound to these specific terms and conditions.
NON-TRANSFERABILITY OF POINTS, DEDUCTIONS DUE TO CANCELLATION
Orders, Members Points, Members Badges and Rewards are not transferable from one Account to another. If a Member experiences difficulty accessing a previous Account or wishes to modify personal information, he/she may contact our customer support.
In the event a Qualifying Action is canceled (such as an order cancelation) or reversed, Square Enix reserves the exclusive right to deduct the Members Points and Badges awarded for the Qualifying Action. For the sake of clarity, order cancelation includes returned, refused or refunded orders, as well as orders considered as fraud.
Negative Members Points balance may occur after such deductions.
SUSPENSION/TERMINATION OF MEMBERSHIP
Square Enix reserves the right in its sole discretion to suspend or revoke a Member’s Account on the Store in the event of any suspected misconduct, fraud or abuse, including suspending the Member’s ability to earn rewards with his/her Members Points and/or other rewards earned in connection with his/her membership in the Members Rewards Program. If Square Enix concludes in its sole discretion that the Member has engaged in misconduct or that his/her Account has been compromised, it may terminate the Member’s ability to earn Members Points and Badges and their ability to exchange their Members Points for Rewards and/or other rewards earned in connection with his/her membership.
The interpretation and application of the Terms & Conditions are at the sole discretion and determination of Square Enix.
SUSPENSION/TERMINATION/MODIFICATION OF THE MEMBERS REWARDS PROGRAM AND POLICIES
Square Enix reserves the right, in its sole discretion and at any time, to terminate or suspend the Members Rewards Program. If the Members Rewards Program is terminated, Members will no longer earn Members Points, Badges or other rewards. Any Members Points or other rewards will expire as stated on the Store and in these Terms & Conditions. Members will not receive any compensation in the event of modification, termination or suspension of the Square Enix Members Rewards Program.
LIMITATION OF LIABILITY AND DISCLAIMER
MEMBERS SHALL USE THE MEMBERS REWARDS PROGRAM AT THEIR OWN RISK. SQUARE ENIX AND ITS RESELLER, Scalefast, INC., ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL AND/OR ANY OTHER DAMAGES OR LOSSES THAT MAY RESULT FROM ACCESSING THIS STORE OR USING ANY INFORMATION, SERVICES, OR MERCHANDISE PROVIDED. THE STORE, MEMBERS REWARDS PROGRAM, AND ANY INFORMATION ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND UNLESS SPECIFICLY PROVIDED BY SQUARE ENIX. Square Enix and the Reseller are not responsible for interrupted or unavailable network server or other connections, miscommunications, computer transmissions or jumbled, scrambled or misdirected transmissions, or for electrical, network, computer hardware or software or program malfunctions, failures or difficulties or for other errors, omissions, interruptions, or deletions of any kind whether human, mechanical or electronic or for any damage to any person’s computer related to participating in the Members Rewards Program. Square Enix is not liable for the compensation of any Members Points or any other reward in the case of any error occurring in their account and purchases.
MEMBER HEREBY RELEASES AND AGREES TO INDEMNIFY AND HOLD HARMLESS Square Enix and its Reseller Scalefast, Inc., from and against any and all costs, claims, damages, or any other injury, whether due to negligence or otherwise, to person(s) or property (including, without limitation, death or violation of any personal rights, such as violation of right of publicity/privacy, libel, or slander), due in whole or in part, directly or indirectly, to the Member’s participation in the Members Rewards Program, or the receipt, use or misuse, of Members Points or any other reward.
To the extent any provision of this Terms and Conditions is found to be invalid or unenforceable by a court or competent tribunal with jurisdiction, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.